Customer Success & Product Specialist
Established in 2021, Looq AI is not your average tech company. We’re on a mission to revolutionize infrastructure digitization and analysis, bringing a fresh perspective to the field. Our innovative survey technology platform, the Looq platform, is changing the game. It enables lightning-fast and scalable 3D capture of survey-grade information, empowering decision-makers and enhancing operational efficiency across engineering and utility projects.
Overview
We’re on the hunt for a Customer Success & Product Specialist who speaks the language of geomatics and surveying!
If you love helping people, geeking out over maps and data, and shaping the future of surveying tech, this role is for you! You’ll be the bridge between our awesome users and our product team—solving problems, gathering insights, and making sure our solutions are as precise as a total station on a perfect setup.
What You’ll Do
- Be the Go-To Expert! You’ll be the first point of contact for customers, answering questions, solving challenges, and making their experience amazing.
- Problem-solving pro! Manage support tickets, troubleshoot technical issues, and ensure customers get fast, effective solutions.
- Customer Champion! Actively connect with users, understand their needs, gather feedback, and help shape the future of our platform.
- Knowledge Ninja! Keep our user guides and knowledge base up to date so customers can easily find answers.
- Data & Testing Guru! Organize and analyze data for software testing, marketing, and training—your insights will help us improve!
- Product Innovator! Work with our product and engineering teams, sharing customer feedback to drive new features and improvements.
- Insights & Impact! Prepare internal reports on customer trends and support data, helping us refine our approach and enhance our service.
Technical Proficiency
- Degree in Geomatics or a related field – A solid foundation in surveying, mapping, or geospatial tech.
- Hands-on surveying experience (field or office) – You understand the workflows, challenges, and tools of the trade.
- Strong problem-solving skills – You can break down complex issues and find practical solutions.
- Clear and effective communicator – Whether working with customers or internal teams, you can explain technical concepts in a way that makes sense.
- Customer-focused mindset – You can translate real-world challenges into meaningful product improvements.
- Bonus: Experience with technical documentation and knowledge base management – Not required, but a great plus!
This role is ideal for someone who enjoys working directly with customers while shaping product improvements. If you’re passionate about bridging the gap between users and technology, we’d love to hear from you!
Why Join Us?
At Looq AI, you’ll join a team that’s redefining how infrastructure and surveying data are captured, visualized, and understood. As a Customer Success & Product Specialist, you’ll work directly with our users, ensuring their success while helping shape the evolution of our platform.
Location
Join us in sunny Sorrento Valley, San Diego, with flexible remote options—work fully remotely or in a hybrid setup. We prioritize work-life balance and support your lifestyle, plus enjoy delicious, free lunches a couple of times a week that’ll keep you fueled and excited for the day ahead.
Benefits
We offer excellent Health, Vision, Dental, and 401(k) benefits, including an unlimited vacation policy to help you maintain a healthy work-life balance.
Compensation
Base salary ranging from 75K – 95K with eligibility for stock options as part of the total compensation package.
Ready to Build What Matters?
At Looq AI, we value diversity. We are an equal opportunity employer of minorities, females, veterans, and individuals with disabilities. We don’t just talk the talk; we walk the walk. If you’re ready to be part of an innovative team, head over to www.looq.ai and learn more. You can apply via our careers page or email your resume to: careers@looq.ai.
